Kingdom Services Group is one of the largest privately owned businesses in the UK. As pioneers in the security industry, we are committed to innovation and progression within the support services market.
Due to business growth, we are expanding our National Command Centre and are seeking a proactive, enthusiastic Service Desk Operative to support this vital function.
This busy role offers variety, ideal for candidates with monitoring, scheduling, control room, or customer service experience. If you are logical, accurate in relaying information, and thrive in fast-paced environments, this could be the role for you.
Location:
Head Office in Newton-le-Willows (WA12)
Hours:
Average 42 hours/week, 4 on 4 off nights, 18:00 - 06:00 shifts
Salary:
£12.21 per hour
Start Date:
ASAP for the right candidate
Benefits:
* Contributory pension scheme
* Hastee pay – salary advances
* Supportive team environment
* Training and career progression
Key Responsibilities:
* Service Desk Support and general enquiries
* Adhoc cover requests and service hours adjustments
* Managing service dissatisfaction and incident escalation
* Monitoring colleague attendance, safety, and escalation procedures
* Engaging with third-party suppliers, raising purchase orders, and performance reporting
* Managing contracts, notices, and reports
* Supporting access control at the National Support & Command Centre
Requirements:
* Experience in a fast-paced customer service environment (call centre/control centre)
* Strong IT skills and operational system proficiency
* Methodical, detail-oriented approach
* Effective time management and prioritization skills
* Excellent communication skills with employees and clients
If you're interested, please apply today!
#J-18808-Ljbffr