About Us
Bedford Lodge Hotel & Spa is a luxury, four AA Red Star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based on the team we have
working here. We look not only for skills, but also passion and enthusiasm and
the ability to deliver outstanding service & hospitality. We are a
privately owned, independent 4 Red Star Hotel and Spa. The successful candidate
will be joining our wonderful team in The Spa at Bedford Lodge Hotel. We strive
to create a great workplace for our staff which includes many staff benefits
and continuous training.
We are looking for an enthusiastic Spa Receptionist
with a passion for exemplary guest service, to join our high performing
Reception & Reservations Team.
Reporting to the Spa Manager, you will be
responsible for assisting with the day to day running of the reception desk and
guest communications.
You will welcome guests and answer all enquiries
with patience whilst observing set standards in terms of exemplary customer
care. Ensuring bookings are made to maximize the business and aiming to provide
all guests with the best possible service and a memorable experience.
You’ll have exceptional communication skills and
the ability to build an instant rapport with our guests. You will also develop
a complete and detailed knowledge of all treatments and services, plus any
promotions that may be on offer at the time.
This is a full-time position. You will be available to work 5 shifts per week on a rota basis including weekends.
About You
Ideally you will have reception
or reservationist experience within a Spa, salon, hotel or hospitality
environment.
* Passionate about creating the very best guest
experience – guest service will always be at the forefront of your mind.
* You’ll bring enthusiasm, experience,
organisation skills and strong team working spirit to the role here at
Bedford Lodge Hotel & Spa.
* You’ll have excellent communication skills, a professional
attitude and be pro-active and self-motivated.
Why Join our Team
A privately owned, independent hotel we have the
opportunity to focus on what we do best – creating memorable moments for our
guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would
you like to join a great team and feel the same?
What We Offer
* Employee
Assistance Programme (Hospitality Action)
* Free
meals whilst on duty
* Paid
breaks
* An
extra day of leave on your birthday
* Complimentary
membership of The Health & Fitness Club
* Discounted
membership of The Health & Fitness Club for your partner
* 50%
food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
* 20%
discount on treatments and spa days at The Spa at Bedford Lodge Hotel
* Discounted
accommodation rates
* Discounted
hotel stays across the Pride of Britain hotel group
* Option
to purchase wine at cost price
* Long
service awards
* Reward
and recognition scheme
* Generous
‘Refer a Friend’ scheme
* Pension
scheme
* Industry
relevant training