Lead Engineer - M365 Infrastructure Operations £43,026 - £50,491 plus £1,750 location allowance and excellent benefits Full time hybrid working (60/30) and based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Youve got well developed and comprehensive knowledge of M365, and plenty of management and leadership experience. Youre skilled at keeping fast-moving projects on track while bridging technology and no-technology capabilities. But now youre ready for something different. You want an exciting new challenge and a career with genuine influence and importance. You want to do your job, but bigger. Here at FCDO Services weve got a unique opportunity for you, one that will see you working on IT systems for an organisation that works to protect the countrys security interests. As a trusted government partner, we work on a huge range of projects, and help protect the UKs interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We keep complex developments on track, and on budget. And a whole lot more besides. Now were looking for a collaborative team leader to team-focused professional to join our Digital Workspace team here at Hanslope Park. Provide critical infrastructure support for the latest secure technologies Join us in this vital role and youll provide the critical frontline support that our organisations, key government departments and 25,000 diplomats around the world rely on. Leading a small team of seven other engineers, youll carry out technical investigations relating to M365, and use all your knowledge of the latest secure technologies as you apply innovative solutions to fix any problems. Well also expect you to escalate service issues and provide appropriate recommendations that enable us to manage them. Manage, coach and develop a frontline team of professionals In addition to your technical responsibilities, youll manage, coach and develop your team, coordinating and prioritising their work while providing options and authoritative advice. Producing management information reports and commentaries on service performance will be additional key responsibilities, as will ensuring that team procedures, asset/configuration management information and other documentation is maintained accurately. Well also expect you to maintain your own professional development and expertise in the latest technologies and best practice. Use all your technological skills as we defend the UKs national security interests With strong incident management, systems operation and problem solving skills, youll be capable of analysing, interrogating and evaluating data, and managing incidents and other problems. With Agile and ITIL Foundation level qualifications or relevant experience, you should have Microsoft role-based certification and practitioner level knowledge and experience of the products and tools youll use in this role.Well expect you to have worked with the latest technologies in virtual and secure environments, and any experience of operating within ITIL3 environments or within the Government sector would be desirable. Youll be leading a fast-paced team, so well also expect you to be calm under pressure while working to tight deadlines. Grow your career in the biggest way possible When you join us, youll be contributing to protecting the nations interests at home and overseas but how will we help you in return? As well as a competitive salary, generous holiday entitlement and a Civil Service pension, well also support your development with training opportunities to help you advance your career with us. Our offices have an on-site gym, nursery, canteen, and we offer interest-free loans on season tickets and bikes to help you get there. All of our employees have to be security cleared before being appointed, so youll need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC) clearance in the first instance and will be expected to achieve Developed Vetting security clearance. This process can take some time, but the end result an exciting and fulfilling career with FCDO Services. Closing date for applications is: Midnight 14 th May It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.