Overview
To provide professional engineering expertise along with excellent internal/external customer service during the repair and maintenance of a variety of security solutions (including CCTV, Intruder, ACS, Intercom Systems plus other security solutions).
Responsibilities
* Provide technical expertise in fault finding and repairs across a varied selection of PC/Network based and analogue security systems with a working knowledge of different high‑end software packages.
* Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small‑scale CCTV systems to large multi‑site installations with PC‑based digital recorders, and understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher‑grade engineers where required.
* Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4).
* Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
* Participate in team meetings and actively contribute towards the business’s activities.
* Strive to maximise personal development and performance and take an active part in performance reviews and personal development plans. Maintain up‑to‑date technical knowledge through internal and external training provision.
* Operate according to the requirements of business‑specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
Qualifications
* NVQ 3 in Electronic Security or equivalent proven experience (4+ years).
* Knowledge of Access Control, CCTV, Intercom and Intruder systems.
* Knowledge of Windows operating systems.
* Knowledge of digital electronics principles and systems, and health and safety.
* Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End).
* Excellent written and verbal communication skills.
* Flexible with a can‑do/will‑do attitude; able to work both independently and as part of a team. Proven record of great customer service and an ability to manage time and workload.
Company Overview
Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions/lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
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