Job Description
Tenancy Services Officer Vacancy
Ref: 89553
A well-respected Housing Association in South East London is currently looking to recruit a Tenancy Services Officer to start with them on a permanent basis.
Hours: 35 hours per week
Duration: Permanent
Location: South East London
Salary: £40,000
Main duties of the role:
* Managing a patch of generic properties across South East London for a small Housing Association, ensuring people sustain their tenancies, this can be via the phone, emails and in person
* Dealing with instances of Anti-Social behaviour, finding solutions, being safeguarding aware at all times, and preparing findings for court if required
* Undertake regular estate inspections, monitor estate services, and complete fire safety inspections
* To maximise the Housing Association's income but collecting clients' rent arrears, ensuring all policies and procedures are followed at all times
* Working closely with internal and external partners to ensure a seamless and holistic offering to customers, including regular contact with the local Council
* Ensure all relevant information on clients is recorded accurately at all times, and deal with complaints in the agreed timescales
* Inform clients of any works that are to be completed and make sure these are done by contractors within the given timescales and to a high standard
* Work closely with other staff and contractors, adhering to health and safety policies at all times
Essential requirements:
* A minimum 2 -3 years working as a Housing Officer for a Housing Association
* Good IT skills including Microsoft packages
* A valid driving license and access to a car
To apply for this excellent opportunity please email your updated CV to