Job Description
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.Join us and be a part of the team that is making Croydon proud.
#choosecroydonJob overviewPatient Safety and Systems ManagerBand 8A, Fixed Term 6 monthsWe are currently recruiting a Patient Safety and Systems manager to providing leadership and expertise for the management of patient safety team within our wider Quality team.The post holder will provide Trust wide oversight, assuring the quality and effectiveness of all types of patient safety incidents and investigations including engagement and the completion of Duty of Candour as part of the Trust’s Patient Safety Incident Response Plan (PSIRP). This post holder will be a Trust specialist on the Radar system including supporting the development and management of events within the system. Proposed Interview Date - 24th March 2026Main duties of the job· Provide expert advice, guidance and support to all staff on matters related to patient safety incidents, investigations and learning responses.Ensure compliance at all times with local and national guidance.Oversight and management of the patient safety teamThe identification of systems learning from a patient safety incident that will then guide sustainable risk reduction and service improvement, ensuring that a Just and Learning Culture and human factors principles are maintained.· Promoting a proactive, positive, evidenced-based and Trust wide approach to gathering and acting upon patient safety and quality of care information.
Ensuring that staff, people who use our services, their families, carers and others receive a response to incidents, which is efficient, effective and insightful of the impact across all aspects of trust business.· Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel. Effectively manage a Trust-wide electronic reporting system to meet the Strategic needs of theorganisation.· To manage the monitoring, review and development of all events in the Radar management systemWorking for our organisationCroydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.Our main site, Croydon University Hospital, is one of the busiest in London.
We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents.
We place strong emphasis on education, training and career development for all staff.If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.Detailed job description and main responsibilities***Please see the attached supporting document which contains more information about the role in job description and person specification*** Person specificationEducation and QualificationsEssential criteria- Educated to master’s level or equivalent level of experience.- Evidence of continuing professional development.- Extensive senior and relevant experience in the field of Quality and Patient Safety.- Incident Investigation training- PSIRF training- Patient Safety Syllabus level 1 and 2- Patient Engagement & involvement trainingDesirable criteria- Previous Experience within the NHS- Management / Leadership qualification- Quality Improvement Qualification- Clinical Qualification- Patient Safety Syllabus training level 3 & 4Knowledge and UnderstandingEssential criteria- In-depth and significant knowledge and experience of quality and patient safety.- Knowledge of the NHS National Investigations Framework- Knowledge and understanding of statutory and regulatory, guidance and best practice frameworks requirements for quality and patient safety.- Demonstrates up to date, evidenced based knowledge of current clinical and professional issues.- Line management experience.- Experience of gathering and interpreting patient safety data and implementing measurable improvement plans.- Experience of managing resources across multiple teams and specialties.- Experience of audit and other benchmarking strategies, using the result of interim change and improvement.Desirable criteria- Experience and working knowledge of the Radar reporting management system- Experience of regulatory preparation /planning and the PIR process- Understanding of quality assurance mechanisms and frameworksskills and AbilitiesEssential criteria- Excellent communication skills including the ability to write reports at Board level.- Ability to deliver presentations and communicate effectively with colleagues and people who use our services, their families and carers.- Ability to co-ordinate, lead and participate in local investigation resolution meetings.- Demonstrates experience and detailed knowledge of all aspects of clinical governance and risk management, supporting and maintaining the systems and processes that underpin it.- Full understanding of investigations and methodology and evidence of production of quality reports and QA abilities- Analytical skills, able to lead and support investigations.- Ability to produce/interpret information that supports quality improvement.- Competent in using Microsoft Office (including Access) & Excel and the internet for the purpose of researching, monitoring activity, effectively communicating and producing reports and training materials.- A clear understanding and application of the principles of professional accountability and confidentiality.- Ability to recognise and analyse complex situations and or deviation from normal and act upon it.- A comprehensive understanding of own development and others training needs.- Project management and use of Quality improvement skills- Ability to complete patient safety incident investigation reports and learning responsesDesirable criteria- Project management of PSIRFotherEssential criteria- Able to plan and organise across a broad range of complex activities, formulating and adjusting plans as required.- Understands the delivery of safe patient care raising and escalating concerns as appropriate.- Able to take responsibility for policy implementation and service development.- Proven track record of ability to co-ordinate the work of the multidisciplinary team and lead on any actions required.- Proven ability to support nursing management in maintaining an environment conducive to the delivery of excellence in care in safeguarding vulnerable adults- Experience with working with external partners such as ICB and NHS EnglandDesirable criteria- Participation in patient safety networks