Salary: £27,000 - 35,000 per year Requirements:
* 1–2 years of experience in a 1st line helpdesk or IT support role.
* Proficient in Windows OS (e.g., Windows 11) and Microsoft Office applications.
* Familiar with Active Directory, VPN, and anti-virus solutions.
* Knowledge of PC/laptop hardware and peripherals, including printers.
* Experience with mobile devices and mobile device management tools (Intune preferred).
* Understanding of basic networking concepts (IP, DNS, DHCP).
* Experience installing software related to CAD or PLC programming tools is advantageous.
Responsibilities:
* Provide 1st line support to end-users, occasionally engaging in 2nd line tasks.
* Respond to helpdesk tickets via ServiceNow, phone, email, or in-person.
* Troubleshoot and resolve hardware, software, and network-related issues.
* Set up, configure, and maintain desktops, laptops, printers, and mobile devices.
* Perform hardware/software installations and upgrades.
* Assist with network patching and printer support.
* Administer user accounts (e.g., password resets, account creation) via Active Directory.
* Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).
* Participate in pan-European or global IT projects as required.
Technologies:
* Active Directory
* Hardware
* Support
* Mobile
* Network
* PLC
* ServiceNow
* VPN
* Windows
More:
We are seeking an enthusiastic IT Support Technician to join our small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across our business. The role is office-based full-time, with working hours from Monday to Thursday, 08:00 - 16:45, and Friday, 08:00 - 15:30, totaling 37.5 hours per week.
We're looking for someone who is technically capable, customer-focused, and eager to learn. As you will be working closely with colleagues across departments, strong communication and problem-solving skills are essential.
Please note that due to the high volume of applications we receive, it may not always be possible to respond to every applicant immediately. If your skills and experience match this role or any other vacancies we may have, we will typically contact you within 72 hours of receiving your application.
last updated 42 week of 2025