Job Description
Customer/Logistics Administrator Standard hours: 10:00am - 6:00pm
Your new companyWe are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.
Your new roleAs a Customer Services/Logistics Administrator your role would involve:
* Customer Service.
* Handle incoming customer calls and email enquiries in a professional and timely manner.
* Resolve customer queries efficiently or escalate to the appropriate internal team.
* Log, track, and follow up on customer issues through to resolution.
* Maintain accurate and up-to-date customer and job records.
* Operations Support.
* Support daily operational activities including bookings, collections, and deliveries.
* Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow.
* Update operational trackers, spreadsheets, and internal systems.
* Ensure all jobs are processed accurately and in line with company procedures.
* Administration.
* Manage shared inboxes and support with day-to-day administrative tasks.
* Maintain accurate records and assist with reporting where required.
* Support compliance activities, record keeping, and general office administration.
What you'll need to succeed
* Strong communication skills, both written and verbal.
* Confident in using Microsoft Office, particularly Outlook and Excel.
* Excellent organisational skills with high attention to detail.
* Ability to prioritise workload, multitask, and perform under pressure.
* Professional and customer-focused attitude.
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4793916