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Rockwater is a growing collection of hospitality venues and outlets across the beautiful South Coast. Our portfolio includes two, soon to be three remarkable beachfront venues, and an array of shacks catering to those with a taste for on-the-go indulgence. Rockwater Sandbanks is now under construction, set to open early summer 2024.
Role: Rockwater Shacks Team Member
A Rockwater Shacks Team Member is a proactive, cheerful team player with a passion for the hospitality industry. You will focus on exceeding customer expectations and providing the best possible experience, adhering to Rockwater standards of service at all times.
1. Maintain complete knowledge of the shack's menu and offerings.
2. Ensure takeaway hot and cold drinks, cocktails, and wine are presented according to Rockwater standards.
3. Follow correct allergy procedures at all times.
4. Maintain relevant shack stock levels.
5. Ensure all shack equipment is properly maintained and in good working order.
6. Minimize wastage and record appropriately.
7. Understand and adhere to current licensing laws.
8. Use the POS system correctly to place orders and process payments, ensuring accuracy and correct pricing.
9. Understand the F&B systems within Rockwater.
10. Adhere to opening and closing checklists.
11. Deliver the “Rockwater Experience” by following Waves of Service standards.
12. Comply with legal requirements under the Health & Safety Act 1974 and food hygiene standards.
13. Maximize sales opportunities through upselling where appropriate.
The Ideal Candidate
* At least 1 year of customer-facing experience.
Benefits and Rewards
* Wagestream - Access your pay early
* Amazing tips - Approximately £1-1.5 per hour (based on the last 3 months)
* Health assured - Employee assistance programme
* 25% off your food bill for up to 4 people
* Free staff meals on shift
* Free uniform
Joining us isn’t just about a job; it’s about becoming part of a dynamic team dedicated to creating unforgettable memories. As a Shacks Team Member, you’ll play a key role in crafting these cherished moments for our guests. If you’re excited about delivering outstanding experiences, step inside and discover the Rockwater way.
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