Job Description:
Role Purpose:
* The Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and resolving both external and internal customer inquiries across all contact channels, including inbound calls, face-to-face, and email.
* Deliver an excellent customer experience by providing advice and, where possible, resolution at the first point of contact. This includes all customer access channels such as telephone, face-to-face, letter, email, web, web chat, and SMS.
* Provide a high-quality and comprehensive information service, ensuring a consistently high response level that meets both external and internal customer needs for any Council Service.
Duties & Responsibilities:
* Handle customer inquiries received via all access channels within agreed handle times and standards.
* Resolve inquiries regarding council tax and housing benefit at first contact following trained procedures, encouraging customers to use the most efficient methods to access information about council services.
* Maintain accurate records related to customer service provision.
Knowledge, Skills & Experience:
* Experience working in a customer service role within a busy front-line environment, including both public and private sectors.
* Working knowledge of Council Tax and/or Housing Benefit (essential).
*Please note only successful candidates will be notified.*
Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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