Essential duties and responsibilities • Supporting MSSQL, MYSQL and Postgres Database platforms. This will include: o Troubleshooting o Monitoring o Optimisation/tuning of system performance o Database Migration o Security o Reporting • On-Call for fourth-line support 24/ rota7. • Automation of all support activities including backups, patching, and script deployments. • Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. • Ensure the storage, processing, and quality of customer data • You will be expected to deliver large-scale data migration and/or modernisation projects • You’ll support and manage the environments of key strategic customers. • You'll shadow and mentor other engineers to help them resolve complex support issues • You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations • You'll be expected to deliver workshops (either standard or bespoke) to customers • You'll be able to produce new written technical content for external use by our customers • You'll be required to present content to a mixed-skilled audience Teams to collaborate with • Customer Experience and Managed Services - ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and i...