What you will do
* Deliver outstanding customer service.
* Always urging safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem‑solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
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