Customer Support Engineer
Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate
Role Overview
We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.
You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.
Key Responsibilities
* Analyse, design, code, implement, and test GIS solutions
* Maintain documentation of the entire process and provide continuous updates to stakeholders
* Support project delivery across multiple domains and contribute to system enhancements
* Deliver high-quality GIS solutions and customer-specific customisations
* Work with regulatory and third-party product integrations
Essential Skills & Experience
* 10-12 years of hands-on experience in GIS support and development roles
* Proficiency in the latest versions of the Smallworld Product Suite (PNI/Electric Office)
* Strong hands-on experience with Magik
* Experience with Java, SQL, and Oracle
* Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)
* Experience delivering customer-specific customisations and working with local regulatory or third-party products
Desirable Skills
* Understanding of the Software Development Life Cycle (SDLC)
* Experience with ESRI ArcGIS suite
* Familiarity with OpenGIS standards