I am currently working with an Insurance client in London who are looking for an IT Support Analyst to join their team.Responsibilities:
* Deliver 1st and 2nd line support, resolving technical issues and maintaining high service availability.
* Handle incidents, service requests, problems, and change requests using ITSM tools like ServiceNow.
* Diagnose and support Windows OS, Active Directory, Office 365, and RDS environments.
* Implement and manage Windows deployment tools such as MDT and Autopilot.
* Manage IT assets, including distribution, returns, and maintenance of equipment.
* Ensure servers and desktops receive regular software patches and security updates.
* Provide technical assistance to VIPs, senior management, and board members when needed.
Desired Skills & Experience:
* Strong troubleshooting abilities in end-user IT support.
* Proficiency in Windows 10, Windows Server, and Active Directory.
* Experience with PowerShell scripting and networking (LAN, WAN, VOIP).
* Understanding of virtual server technologies and IT service management best practices.
* Ability to operate effectively in a fast-paced, multi-region environment.
* Excellent communication skills and a commitment to delivering high-quality IT support.
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