Salary: £25,947.47 per annum We are recruiting to our Revenues and Benefits Service! We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full time positions. As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils. Typical duties include: Interpreting and applying legislation, guidance and local policies. Updating of computerised records. Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions. Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies. Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance or support services. What you will need: Experience of handling enquiries in a customer-focused environment. GCSE C/4 or above in English and Maths. If you are interested in having a chat about the role, please contact Debbie Mathews at (phone number removed) or Louise Davey at (phone number removed). About us PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly own...