About the job Solutions Engineer- Post sales
Work Setup: Hybrid (3 days in-office)
Location: Central London (Farringdon)
About the Company
Our client is a Nasdaq-listed software company and the global leader in direct-to-consumer cross-border e-commerce enablement. Since launching in 2013, they have grown rapidly and now support hundreds of global brands including Hugo Boss, Marc Jacobs, Etam, M&S, Versace, and others in scaling their international digital commerce operations.
With offices across multiple continents, their platform powers global growth through localization, compliance, logistics, payments, and more.
The Opportunity
As a Post-Sales Solutions Engineer, you will play a key role in delivering a seamless onboarding experience for global retail clients. You will work closely with customers, integration teams, and internal stakeholders to ensure technical alignment and successful deployment of the platform.
This is a client-facing, delivery-focused role that involves guiding customers through onboarding and configuration, answering technical questions, and supporting their integration with third-party systems such as eCommerce platforms, ERPs, and logistics providers. You will not be writing code, but you must have a strong understanding of APIs, webhooks, and system architecture to succeed in this position.
Responsibilities
* Support new clients post-contract through onboarding, configuration, and technical implementation
* Serve as the technical point of contact for customers during post-sales engagement
* Provide best practice guidance on integration, API usage, and platform configuration
* Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve integration efficiency
* Translate customer requirements into actionable technical tasks and ensure alignment with platform capabilities
* Help triage and troubleshoot technical issues in partnership with support and development teams
* Document integration use cases, customer feedback, and support trends to inform product improvements
Requirements
* 3+ years in a technical, client-facing role within a SaaS or software environment (e.g., Solutions Engineering, Technical Onboarding, Implementation)
* Strong understanding of APIs, data flows, and system integrations
* Experience working with external clients in a post-sales or delivery capacity
* Ability to communicate technical concepts clearly to both technical and non-technical audiences
* Comfortable managing multiple client projects simultaneously
* Bachelors or Masters degree in Computer Science or related technical field preferred
Nice to Have
* Experience with eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud)
* Familiarity with payment gateways, logistics platforms, or ERP integrations
* Fluency in French or additional languages is a plus
Additional Information
* Candidates must have existing right to work in the UK, as visa sponsorship is not available
* The company values diversity and is proud to be an equal opportunity employer
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