Job Title: Service Desk Analyst Ready to take your career to the next level? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together. * We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies. ________________________________________ The role in 60 seconds Role: Service Desk Analyst Team: IT Service Desk – Foot Anstey McKees Location: Belfast Working Pattern: Full time Why this role matters: You will play a key role in delivering consistent, high-quality IT support aligned with service expectations and business needs across the firm. ________________________________________ What you’ll do In this role, you’ll: Provide 1 st and 2 nd line technical support and advice to over 700 employees throughout the Firm. Log and resolve incidents and requests raised with the team in a timely manner and in-line with our expected SLAs. Where necessary you will escalate to other internal or external resources yet remain the internal point of contact until resolution. Assist in the day-to-day operation of the technology installation, specifically to include the smooth running of all laptop hardware, software, printers and smartphone devices. Work within the ITIL framework in relation to incident, problem, change, knowledge and asset management. Manage the incident process from beginning to end. ________________________________________ What we’re looking for We’re seeking someone who thrives in a fast-paced, client-focused environment and brings: A high level of customer service skills, working collaboratively as part of a busy, close-knit team. Equally, you need to be happy to work with autonomy, taking responsibility for your own workload and seeing things through to conclusion. Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk. Experience of working with and providing support for the full range of Microsoft 365 business productivity tools. Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously. Self-motivated individual who gains satisfaction from providing excellent customer service. The ability to use initiative and thinking in everyday problem solving. The capability to work well to deadlines and keep calm under pressure. *Willingness to travel on occasion to our Bristol office (funded by the firm) for initial training, and team days when required. ________________________________________ Join a seriously ambitious firm At Foot Anstey McKees we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out: An ambitious growth strategy that opens up opportunities for our people to make their mark. A client base that spans household names, thriving startups, and ambitious enterprises. A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative. A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities. Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals. In June 2025 McKees joined forces with Foot Anstey enabling us to better support our clients and create more opportunities for our employees. ________________________________________ Progressive benefits tailored to you We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing. ________________________________________ Ready to apply? Hit the "Apply Now" button. Send us your CV and a quick note on why this role is perfect for you. Our team will review your application and be in touch, whatever the outcome. Invited for interview? With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do. We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have. If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know. Let’s make your next career move the start of something extraordinary.