Aceparts
Customer Service Parts Advisor Aceparts UK (Sittingbourne, Kent)
Salary: up to £30,000 + Company Benefits | Full-Time | Permanent
Join one of the UKs most respected online automotive parts retailers as a Customer Service Parts Advisor.
Based in Sittingbourne, Kent, this is an exciting opportunity to bring your motor factor experience into a fast-growing, e-commerce-driven environment at Aceparts, part of the Vertu Motors PLC group.
About Aceparts
Founded in 1998, Aceparts quickly grew into one of Europes leading online suppliers of automotive parts and accessories. Now operating as the specialist online parts division of Vertu Motors, we power over 1.3 million eBay transactions with outstanding customer service and precision-fit listings. We offer bulbs, filters, wipers, braking, suspension components, and moreall shipped from our advanced logistics network.
Your Role:
As our new Customer Service Parts Advisor, youll handle incoming eBay and website customer enquiries, providing accurate parts identification and top-tier support across pre-sale and post-sale queries.
Youll be the knowledgeable link between customers, suppliers, and our internal teamdrawing on your technical automotive parts expertise to ensure our customers always get the right part, first time.
Key Responsibilities:
* Identify vehicle parts using registration lookup tools, catalogues, and supplier data
* Respond to customer messages via our suite of tools, but also by phone when needed
* Accurately manage returns and provide suitable resolutions
* Collaborate with the product and data teams to highlight issues and improve listings
* Build strong working relationships with automotive suppliers for product knowledge support and training opportunities
* Take the lead on individual, tailored projects inspired by your own ideas and aligned with your personal development goals
The Ideal Candidate Will Have:
* 3+ years of experience in an automotive motor factor or parts advisor role
* Proven knowledge of vehicle makes, models, and part compatibility
* Confidence in handling customer enquiries with empathy and professionalism
* A passion for vehicles and aftermarket products
* Strong written communication skills and IT literacy
* Experience using eBay, CRM tools, and automotive catalogue systems
Why Join Aceparts?
Were a close-knit team operating within the nationwide network of Vertu Motors PLC, giving you the best of both worldsagile, online-first decision-making with the career growth potential of a listed group.
We offer:
* 25 days of annual leave + bank holidays (rising with service)
* Employee discounts on parts and servicing
* Access to our rewards platform with discounts and cashback from major retailers
* Company pension scheme & enhanced maternity/paternity benefits
* In-house product training & development programmes
Apply Today
If youre an experienced motor factor or dealership parts professional who thrives on precision, enjoys problem-solving, and loves helping customers get back on the roadwe want to hear from you.
Take the next step in your career with Aceparts. Apply now!
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