Desktop Support Engineer (Contract)
Technology keeps this business moving, and that’s where you come in. Supporting a wide range of systems and users, this role is all about keeping things running smoothly behind the scenes.
Role Overview:
* Location: South East London/Site Based
* Contract Length: 12 Months with potential for extension
* Shifts: This role will operate on a rotation of morning and day shifts
* Package: £150-£200 per day Outside IR35
* Industry: Luxury E-commerce/Tech support
What You’ll Be Doing:
* Deliver hands-on support for desktop, laptop, mobile, and peripheral devices (Windows and Mac).
* Troubleshoot software, hardware, and network issues across warehouse and office environments.
* Set up and maintain AV equipment for meetings, events, and presentations.
* Log, escalate, and resolve incidents in line with internal SLAs and processes.
* Liaise with infrastructure, network, and software teams to resolve technical issues.
* Maintain up-to-date asset and change management records.
* Ensure desktop system uptime and device security compliance.
Main Skills Needed:
* Proven desktop support experience across Windows and Mac systems.
* Experience troubleshooting printers and scanners.
* Confident with AV setup and troubleshooting.
* Comfortable working across hardware, software, and networking queries.
* Familiar with escalation procedures and incident tracking systems.
* Strong communication and problem-solving skills.
* A proactive attitude and willingness to learn new technologies.
What’s in It for You:
* Be part of a global, high-performing IT function within a luxury e-commerce business.
* Hands-on exposure to enterprise systems and varied tech environments.
* A fast-paced, collaborative workplace with the chance to make a daily impact.
* Contract stability with opportunities to develop your technical skillset.
We’ll keep this simple: if it sounds good, get in touch.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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