We are working on behalf of our client who is looking for a confident and experienced Collections Advisor. You will be working with a supportive team, and the role offers real progression for the right person.
What you’ll be doing:
* You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
* Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
* Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.
* Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.
What we’re looking for:
* At least 2-years recent experience working in Debt Collections or Debt Recovery or Collections Agent
* Track record of exceeding KPI Targets
* Ability to embrace change and adapt to new ideas/environments
* Proficient with Microsoft Word, Excel and other Computer Systems
* High levels of accuracy/attention to detail
What’s on offer
* Hybrid Working
* Working hours between 8am – 6pm (ROTA BASIS)
* 25 days holiday (Plus Bank Holidays)
* Pension Scheme
* Wellness Plan
* Regular Social Events