Job Description
?? Preston?? Full-time | Permanent
Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician.
The Responsibilities...
* To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
* To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
* Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
* To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
* To create user accounts for new starters on AD, Email systems and ERP systems
* Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
* To install and configure operating systems and other software to agreed standards.
* Assist in the compilation and maintenance of an accurate inventory of hardware and software.
* To provide at all times, a professional, courteous and rapid response to individual users.
About You
* Good analytical and problem-solving skills.
* Ability to manage own workload and prioritise jobs appropriately.
* Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
* Ability to handle confidential information.
* Good communication skills, even when under pressure.
* Attention to detail.
* Ability to follow established IT policies and procedures.
* Willingness to develop role as business grows.
* Good analytical and problem-solving skills.
* Ability to manage own workload and prioritise jobs appropriately.
* Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
* Ability to handle confidential information.
* Good communication skills, even when under pressure.
* Attention to detail.
* Ability to follow established IT policies and procedures.
* Willingness to develop role as business grows.
A recent working knowledge will be required of:
* Microsoft Windows Server
* Active Directory
* Office 365
* Microsoft Windows 11/10
* iOS
* PC/laptop hardware
* Multifunction, plotter, laser and label printers
* Server/storage hardware
* Virtualisation technology
* Networking - switches, routers, wireless and VPN
* IP Telephony
What's in it for you?
* £28,000 - £30,000
* 25 days holidays plus bank holidays
* Monday - Friday 08.30am - 5pm
* Free on site parking
* Pension scheme
* Cycle to scheme work, gym onsite
* Hardship fund
* Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc
Not ready to apply?
If you’re looking for some more information, then please give us a call
Speak to Amy Hutcheson
Principal Consultant T:E: