About us
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. we provide monthly statistical information, update citizen records and action closures. We assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately
Mae'r Tîm Gweinyddol Ardal yn darparu gwasanaeth rheng flaen a chymorth gweinyddol i Dimau Gwasanaethau Oedolion sydd wedi'u lleoli yng Nghanolfan Tŷ Jenner, Cyswllt Un Fro ac Uned Llanfair. Fel prif gysylltiadau ar gyfer y Timau Oedolion rydym yn prosesu cyfeiriadau i'r gwasanaeth ac yn gweinyddu rhestrau aros sy'n caniatáu trosglwyddo gwaith yn ddidrafferth a dyraniadau amserol. rydym yn darparu gwybodaeth ystadegol fisol, yn diweddaru cofnodion dinasyddion ac yn cau camau gweithredu. Rydym yn cynorthwyo Rheolwyr Tîm gyda phrosesau AD i alluogi’r Timau i weithredu a darparu cefnogaeth weinyddol lawn i weithwyr cymdeithasol, therapyddion galwedigaethol a swyddogion gofal cymdeithasol er mwyn i’r gwasanaeth redeg yn briodol
About the role
Pay Details: Grade 4 SCP 5-7 £25,583-£26,403
Main Place of Work: Canolfan Ty Jenner, Barry
Duties to include:
1. To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
2. Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government
3. As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
4. Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
5. Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
6. To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.
Manylion Tâl: Gradd 4 SCP 5-7 £25,583-£26,403
Prif Weithle: Canolfan Tŷ Jenner, Barri
Dyletswyddau i gynnwys:
7. Darparu gwasanaeth derbynfa rheng flaen i ganolfannau'r Gwasanaethau i Oedolion h.y. ateb y ffôn, delio ag ymwelwyr â'r ganolfan, prosesu post sy'n dod i mewn, derbyn nwyddau.
8. Creu a chynnal systemau electronig i gofnodi ac olrhain gwybodaeth e.e. taenlenni Excel, cronfeydd data, at ddibenion adrodd a golygu gwybodaeth fel sy'n ofynnol gan Dîm y Fro ac Uwch Reolwyr, Bwrdd Iechyd Lleol, Llywodraeth Cymru
9. Fel y prif gysylltiadau ar gyfer y Tîm, sy'n gyfrifol am brosesu'r holl atgyfeiriadau a dderbyniwyd h.y. paratoi gwybodaeth ar gyfer sgrinio, diweddaru cronfa ddata cleientiaid WCCIS a gweinyddu / monitro systemau rhestrau aros, gan gynnal lefel uchel o sicrwydd ansawdd yn unol â'r protocolau presennol.
10. Coladu, monitro a darparu gwybodaeth am restrau aros ar gyfer cyfarfodydd dyrannu wythnosol er mwyn i achosion gael eu dyrannu'n effeithlon ar sail blaenoriaeth.
11. Cynnal systemau cofnodi cyfrifiadurol WCCIS, TRIM / Rheolwr Cynnwys, Paris i gynnwys diweddaru statws a dyraniadau atgyfeirio, diwygio demograffeg graidd, cofnodi statws a Namau'r Ddeddf Iechyd Meddwl, glanhau data.
12. Paratoi ac anfon gohebiaeth megis rhestr aros, statws adolygu a llythyrau rhyddhau, cynlluniau gofal yn unol â gofynion statudol, asesiadau, cardiau cofrestru nam ar y golwg, eitemau bach o offer drwy’r ystafell bost, system bost Hybrid ac e-bost diogel sy'n cadw at reoliadau GDPR.
About you
You will need-
13. Experience of working in a busy office and meeting deadlines
14. Experience of working with computerised information systems
15. Experience of team working.
16. Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
17. Good communication skills
18. Good interpersonal skills
19. Ability to manage and retrieve information.
20. Ability to prioritise workloads and work under pressure
21. Ability to work in a constantly changing environment.
22. 4 G.C.S.E. English & Mathematics (or equivalent)
23. Team worker
24. A commitment to excellence in public services
25. Commitment to equal opportunities and customer service
26. Ability to use initiative
27. self-motivated
28. Ability to work under pressure and to deadlines
29. Willingness to undertake training
30. Ability to drive/travel throughout the Vale or between locations as appropriate
31. Ability to respond to the changing needs of the post
Bydd angen y canlynol arnoch –
32. Profiad o weithio mewn swyddfa brysur ac o gyflawni gwaith mewn pryd
33. Profiad o weithio gyda systemau gwybodaeth cyfrifiadurol
34. Profiad o waith tîm
35. Gwybodaeth gyfrifiadurol gyffredinol, gan gynnwys systemau gwybodaeth seiliedig ar gyfrifiaduron (Microsoft Access, Excel)
36. Sgiliau cyfathrebu da
37. Sgiliau rhyngbersonol da
38. Y gallu i reoli ac adalw gwybodaeth
39. Y gallu i flaenoriaethu'r llwyth gwaith ac i weithio dan bwysau
40. Y gallu i weithio mewn amgylchedd sy'n newid yn gyson.
41. 4 TGAU Saesneg a Mathemateg (neu gyfwerth)
42. Gweithiwr tîm
43. Ymrwymiad at ragoriaeth mewn gwasanaethau cyhoeddus
44. Ymrwymiad i gyfle cyfartal ac i wasanaethu cwsmeriaid
· Y gallu i weithio ar ei (h)ysgogiad ei hun
· Hunangymhelliant
45. Y gallu i weithio dan bwysau a chyflawni gwaith mewn pryd
46. Parodrwydd i fanteisio ar hyfforddiant
47. Yn gallu gyrru/teithio ar hyd a lled y Fro neu rhwng lleoliadau fel bo'n briodol
48. Yn gallu ymateb i anghenion newidiol y swydd