This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from 3Search
Senior Consultant specialised in CRM, Marketing Automation, Email, Retention & Loyalty professionals
Job Title: CRM Manager
Location: London, Holborn (Hybrid)
Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.
The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.
* Hands-on experience with CRM tools like Klaviyo and Salesforce
* Strong project management skills with a technical mindset - API Integrations
* Ability to work with developers and manage integrations
* Experience with email lifecycle campaigns and segmentation
* Confident using data to drive campaign performance
* 10% annual bonus on top of base salary
* People’s Pension from day one – 3% employer / 5% employee contribution
* Bupa – single medical cover
* Life insurance – 3x annual salary
* Critical illness cover – £40,000
* 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days)
* Discretionary bonus – up to 10%
* Discounted products
* Clear development path in a growing CRM function
* Work with modern CRM tools and forward-thinking teams
* Central London office near Holborn with a collaborative culture
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing
* Industries: Hotels, Motels, and Hospitality
Referrals increase your chances of interviewing at 3Search by 2x
Get notified about new Customer Relationship Management Manager jobs in London Area, United Kingdom.
#J-18808-Ljbffr