Overview
French Speaking Technical Support Specialist (Part-Time)
Location: Newark on Trent
Salary: £26,255 per year (pro-rata)
Job Type: Part-time, Permanent
Hours: Shifts between 5:30am - 10:00pm Monday - Sunday
Are you fluent in French and looking for a Part Time opportunity? Join our client's friendly team as a French-Speaking Technical Support Specialist, where you'll provide excellent 1st line technical support to our clients in both French and English. If you're passionate about problem-solving, delivering top-notch customer service, and working in a part time role we want to hear from you!
Responsibilities
* Provide 1st line technical support to key clients in both French and English
* Log and track incidents using relevant CRM and software systems
* Diagnose technical issues and provide over-the-phone solutions
* Escalate complex technical queries to 2nd line support
* Ensure excellent customer service and support at all times
* Meet Service Level Agreements (SLAs) for call handling times, resolutions, etc.
* Monitor group mailboxes to ensure all queries are responded to within SLA
* Gather feedback from end users via outbound calls when necessary
Qualifications and Skills
* Fluency in French and English (written and spoken)
* Strong problem-solving skills with attention to detail
* Passion for delivering high-quality customer service
* Working hours between 05:30-22:00, Monday - Sunday
* Candidates must be available to work weekends as part of the regular schedule
* Clear and professional telephone manner
* Strong verbal and written communication skills
* Experience within a Technical Help Desk / Service Desk environment is an advantage, but not essential - full training provided
Employee Benefits
* 28 days of holiday, increasing by 5 days with each year of service
* Additional paid day off for your birthday
* Holiday buy/sell scheme (up to 3 days)
* Sick pay that increases with service length
* Paid volunteer day
* Employee Assistance Program
* Hybrid and remote working options available
* Health and wellbeing programme
* On-site parking and company events
* Referral programme
* Sick pay
How to Apply
If you're looking for a part time role and the chance to grow in a supportive environment, apply today!
Please apply to TurnerFox on (phone number removed) for more information or email your CV
Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.
Thank you for applying with us. TurnerFox Recruitment Team
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