Requirements
* We’re looking for someone who can work collaboratively alongside a full product, design & engineering team and take full ownership of their design output. They’ll be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing
* Demonstrable experience across both User Experience (UX) and Visual Design
* Proven digital design experience (preferably mobile app design experience)
* Strong Figma skills
* Excellent prototyping skills for digital experiences in both low and high fidelity, which can be understood clearly by internal customers and development teams
* Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
* Ability to interpret data and insights from quantitative and qualitative research, and how this informs the design process
* Familiarity working in a complex landscape – ideally, you’ll have experience in financial services or a similar complex industry
* A collaborative mindset to work closely and quickly with a multi-disciplinary team
* Strong ability to see designs through to delivery – communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities
* Strong advocacy of customer inclusivity and accessibility
* We knowthatgreat talentcomes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
What the job involves
* This role is within a team of designers, researchers, content specialists and data analysts, working together to design and deliver high quality, user-centred mobile experiences. This is a mobile first project, with some responsibility for supporting web & browser journeys
* Deliver high quality visual and interaction design across the mobile app
* Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step through wireframing, journey mapping, prototyping, and delivery-ready screens
* Balance business requirements with user needs – you'll work with user researchers to gather evidence & rationale to align stakeholders on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer
* Bring designs to life at different levels of fidelity through prototyping software (primarily Figma)
* Work confidently within an established central design system, creatively using components to figure out the right balance of content and UI (User Interface) elements on screen
* Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
* Deliver finalised designs on Figma annotated and ready for development, and work closely with developers and engineers to build and launch experiences live in the app
* Continually iterate & improve designs and experiences based on regular performance data and feedback from customers using the app
* Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities
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