RELIEF Retail Security Officer (Camberley, Basingstoke, Bracknell, Slough)
£14.38 per hour, paid breaks. Retail experience is essential. Must have a full UK driving licence and own vehicle as travel includes circa 30 miles radius each way. Various shift times (Mon‑Sat 08:00‑22:00, Sun 10:00‑17:00) – must be flexible to work any day/time. Minimum 8‑hour contract (permanent weekly shift; Saturday 9‑hour shift in Camberley).
Job Overview
You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client's reputation. As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
* Use ASCONE to maintain the security of the site
* Conduct regular patrols of the site
* Deliver customer service to both staff and visitors
* Support the staff with any reasonable request
* Ensure the relevant reports are completed for accurate information recording
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards or potential hazards on site
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage, while using common sense and initiative to ensure the situation does not become threatening
* Be both proactive and reactive when delivering customer service to diffuse situations and avoid escalation
* Maintain professional conduct in the face of difficult situations and challenging customers
* Complete an accurate and detailed entry of any incidents that occur in the system provided on site
* Call emergency services and the Control Room to report all serious incidents
What we are looking for
* Valid Door Supervisor SIA Licence
* Excellent customer service skills
* Ability to make instant, positive connections with store teams
* Self‑starter, can act without direction
* Report writing skills essential
* Excellent communication skills
* Ability to work well under pressure
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