Salary: £50,000 - 50,000 per year Requirements: Degree in Business, Management, IT or related field (preferred) Professional certification in Business Analysis (preferred) Change management certification such as Prosci or APMG (preferred) Proven experience in business analysis and process improvement Experience supporting organisational change initiatives Strong track record working on complex projects with cross functional teams Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to develop change plans and training programmes Proficiency in process mapping tools and project management tools Strong planning, organisation and time management skills Ability to manage risks, issues and dependencies Proactive, adaptable and comfortable with ambiguity Strong leadership qualities with the ability to influence Collaborative and focused on delivering results High attention to detail and strong relationship-building skills Committed to continuous improvement and professional development Responsibilities: Analyse business processes, systems and structures to identify improvements Facilitate workshops to capture customer and colleague requirements Identify pain points and propose improved ways of working Agree business and technical requirements with clear prioritisation Produce process maps, use cases and business models Support end-to-end design and delivery of solutions Define KPIs to track performance and simplify processes Maintain documentation aligned to our operating model Develop and implement change management strategies Create communication plans to keep colleagues informed Conduct readiness assessments and present findings Support adoption and minimise resistance to change Analyse the impact of proposed changes on workflows and systems Develop risk assessments and mitigation plans Monitor and report on progress and effectiveness Engage stakeholders at all levels to ensure buy-in Act as a link between business teams, IT and external suppliers Lead workshops and training sessions Build strong partnerships with operational teams Work with project managers to meet timelines and objectives Support testing, implementation and post go-live activity Track and measure success for continuous improvement Provide effort estimates and manage workload effectively Technologies: Support More: At SettleParadigm, we are proud to be the largest housing group in the region, managing over thirty thousand homes across Hertfordshire, Bedfordshire, Buckinghamshire, and surrounding counties. We offer a supportive environment with excellent benefits, including a salary of £54,017, 25 days holiday plus a Christmas closure, and a generous pension scheme. Our team thrives in a dynamic setting, focused on delivering outstanding services and improving communities. This hybrid role allows for flexibility, with two days per week in the office and three days from home. last updated 18 week of 2026