Job Description
As a leading 3rd Party Logistics Provider, Information Technology is a critical part of our strategy and operation. We are currently recruiting for an Applications Support Analyst in the Swadlincote/Lutterworth area. We are looking for an experienced individual to support all company employees with problems relating to the IT technical environment.
Key duties of an Applications Support Analyst:
1. Investigate, troubleshoot and resolve incidents and requests and applications queries.
2. Provide 2nd line Support across a variety of IT applications including Warehouse and Transport Management Systems, EDI, SAP, Crystal Reporting.
3. Manage incidents and escalation according to business impact through to resolution
4. Provide out of hours support for business critical incidents on a rotating on call basis.
5. Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements.
6. Create and maintain support documentation across a range of applications / disciplines.
7. Support development projects by assisting with IT testing where required
8. Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLA’s
9. Undertake ad hoc project work as determined by Line Manager.
10. This is a development role and includes access to formal IT training as part of the apprenticeship scheme allowing successful candidates to gain a recognised qualification and develop towards their preferred area of IT speciality.
Qualifications
11. Logical, methodical approach to problem solving.
12. Tenacious and self-motivated with a desire to get to the root of problems.
13. Capacity to learn new principles across a wide range of applications.
14. Show an understanding of IT systems and applications and how they can support business process.
15. Possess an appreciation of basic IT support processes and procedures
16. Drive to highlight opportunities for IT systems to enhance business processes.
17. Experience in writing SQL queries to retrieve and analyse data desirable but not essential
Additional Information
As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
18. Annual Leave – Competitive holiday entitlement of 24 days holiday plus the bank holidays.
19. Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer
20. Life Assurance - 2x your annual salary
21. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
22. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
23. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
24. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!