Overview
Salesforce BA / Audit & Compliance (DevOps) – Zurich Insurance
Location: Fareham/Swindon with hybrid working. Working hours: part-time, job-share or full-time basis. Closing date for applications: 19th September 2025.
Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work.
An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce BA / Admin in our Operations team. You will work in an Agile way alongside the Salesforce Operations Manager, Salesforce Solution Leads, Solution Architect, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising five Salesforce Orgs, while learning and growing your skill set.
If you want to work in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiative and contribution, simply click "Apply online".
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, remote work or compressed hours. Please talk to us at the interview about the flexibility you may need.
What will you be doing?
If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team. You will be a hands-on Salesforce Business Analyst with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development.
Zurich has positioned Salesforce as a strategic technology with six Salesforce Orgs covering Service Cloud, Sales Cloud, Salesforce Industries and Not-for-Profit Cloud. You will gain a broad range of Salesforce experience across multiple lines of business, portfolios, and projects. Other responsibilities include:
* Gather, document, and analyze business requirements for Salesforce enhancements.
* Work closely with stakeholders to understand processes and identify improvement opportunities.
* Assist in the design, testing, and rollout of new Salesforce features.
* Support user adoption by preparing training materials and conducting user training sessions.
* Provide day-to-day support to users, troubleshooting issues and escalating as needed.
Compliance & Audit
* Monitor Salesforce processes to ensure ongoing adherence to internal policies and external regulations.
* Assist in preparing documentation and reports required for internal and external audits.
* Perform regular data quality checks and support remediation activities.
* Help implement controls and best practices to minimize compliance risks.
* Stay up to date with changes in relevant compliance standards and communicate updates to stakeholders.
Continuous Improvement
* Identify opportunities to streamline processes and improve data integrity in Salesforce.
* Collaborate with IT, Compliance, and Audit teams to develop practical solutions.
* Gather feedback from users and recommend enhancements.
Salesforce General
* You will be responsible for incident management and service request delivery.
* You will be working closely with Application Product Owners to deliver the enhancement requests from the backlog.
* You will be responsible for maintenance activities and proactive monitoring.
* Technical debt reduction will be key to keeping the platform stable.
* Act as an ambassador and evangelist for the DevOps and Salesforce team and engage with the Salesforce Account Management team.
* You will support Operations Manager in any other activities that may be required.
What are we looking for?
* Strong analytical and problem-solving skills.
* You will have Salesforce certifications, or if not, currently hold or aspire to acquire one.
* 1–2 years’ experience in a business analyst, CRM, or compliance/audit role (Salesforce experience preferred).
* Experience in translating business/regulatory demand into requirements.
* Experience in stakeholder management.
* Great interpersonal skills, and good written and oral communication skills – ability to talk directly to customers to understand change and configuration requirements.
* Comfortable working in a fast-paced environment.
* Work collaboratively with the business to elicit requirements.
* Contribute to working in a diverse team with different backgrounds and skills.
* Take responsibility for a piece of work from start to finish.
* Familiarity with regulatory frameworks (e.g., GDPR) is a plus.
* Experience of reviewing and documenting processes.
* Attention to detail and a proactive, positive approach.
* Excellent written and verbal communication skills.
* Experience of using JIRA and Confluence.
As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What will you get in return?
We offer a wide range of employee benefits to provide flexibility and choice. Benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. Follow the link for more information about our benefits.
Who we are
Zurich wants to be one of the most responsible and impactful businesses in the world and the best global insurer. With over 55,000 employees in more than 170 countries, you’ll feel the support of a strong and stable company.
We’re committed to inclusive culture, wellbeing, training and development, volunteering, and social impact through Zurich Community Trust. Be part of something great.
Our Culture
We value diversity and inclusion and strive to treat all applicants fairly and with respect, irrespective of background, beliefs or culture. We support employees’ wellbeing and provide opportunities for growth and volunteering.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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