Overview
The University Hospitality department on campus runs several outlets serving high quality food and drink. In addition to catering to students, we host large conferences and banquets. The customer base is diverse, and the food offering reflects that.
About The Role
This role is eligible for the Campus Services New Starter bonus (£1,000)* and Campus Services refer a friend bonus. The role is offered on a full-time basis (36.5 hours per week) with flexibility to cover early mornings, evenings and weekends (5 days out of 7).
About You / Qualifications
The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have substantial front-of-house hospitality management experience and demonstrate the ability to effectively lead and motivate team members. You will have knowledge of relevant health and safety regulations and licencing laws and experience in financial, budgetary and variance reporting. You should also have excellent organisational skills, with the ability to manage multiple priorities in a high-volume environment.
Responsibilities
* Manage the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times.
* Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
* Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
* Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.
Flexibility is important, and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).
Benefits
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discount at Team Bath gym
* Staff discounts on postgraduate tuition fees
* Staff discount on language courses
* Generous employer contributory pension schemes
* Generous annual leave allowance with an additional 5 discretionary days for work-life balance
* A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
* Free entry to the Holburne Museum in Bath
* Local discounts and more
* A family-friendly workplace
* An excellent reward package that recognises the talents of our diverse workforce
* Relocation allowance
* Visa reimbursement and Interest-Free Loan to help with some immigration expenses
Further Information
This role is offered on a full-time (36.5 hours per week) permanent basis. For an informal discussion about the role please contact Jane Hately on jh3809@bath.ac.uk. Please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We are committed to maintaining a safe and secure environment for our students, staff and community by reinforcing our Safer Recruitment commitment.
What We Can Offer You
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discount at Team Bath gym
* Staff discounts on postgraduate tuition fees
* Staff discount on language courses
* Generous employer contributory pension schemes
* Generous annual leave allowance with an additional 5 discretionary days
* A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
* Free entry to the Holburne Museum in Bath
* Local discounts and more
* A family-friendly workplace
* An excellent reward package that recognises the talents of our diverse workforce
* Relocation allowance
* Visa reimbursement and Interest-Free Loan to help with some immigration expenses
Right To Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce unconscious bias in our assessment process; personal details such as your name may be removed from application forms at the initial shortlisting stage.
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