Description Retail and Reception Assistant City Wide Salary: £25,905 - £26,111 (pro-rata for part-time) Hours: up to 36 per week, 52 weeks We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation. As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on X at @edincounciljobs View Retail and Reception Assistant job description Responsibilities Qualifications, training & professional membership: Excellent literacy, numeracy (Standard Grade English and Maths at credit level or equivalent), inter-personal and selling skills Experience, Knowledge, Skills and Understanding: Experience of retail sales Knowledge and experience of reception and administration duties Ability to layout and present products in an attractive and engaging manner Experience of cash handling and retail accounting procedures Experience of providing excellent customer care within a busy, high profile visitor destination environment Understands and resolves customer and visitor needs and takes opportunities to improve customer services Able to engage visitors of all ages, abilities and nationalities in a confident, friendly manner and can communicate a broad range of information about the collections, buildings and the city Is proactive and uses initiative in meeting the needs of visitors and customers Essential Ability to work effectively within a team Ability to maintain positive relationships with colleagues, volunteers and workshop providers