Location: Robroyston, UK Type: Full-time Sector: Life Sciences | Engineering | High-Performance Environments About Us Here at T-SQUARED we don’t just design buildings – we Make Space for Genius. We design, build, validate and maintain highly specialised facilities for scientists and innovators who change the world. We offer an end-to-end solution for the complex, dedicated facilities that high-tech regulated industries need. We make and maintain spaces where our clients do amazing things, from preventing the next global pandemic to cutting-edge research at the speed of light. Their work changes the world, and we make it possible. The Opportunity The Business Support team provides support to our customers and staff throughout the UK. Due to continued growth, we are looking to recruit a pro-active & enthusiastic individual, who enjoys working in a fast paced environment and is able to prioritise and manage multiple tasks to ensure that we deliver a first class service to our customers. What You’ll Be Doing · Respond to customer, engineer & subcontractor queries by email & telephone to resolution. · Arrange engineer & subcontractors attendance at reactive (callout/breakdown) works in conjunction with our customers. · Raise purchase orders for ad-hoc material & subcontractor requirements · Issue assigned tasks to mobile service engineers through the IFS system · Identify and order materials, subcontractor services & plant hire required for upcoming planned maintenance contracts · Prepare quotations and annual maintenance contracts for review & issue to customers using company templates · Collating and checking accuracy of mobile engineer timesheets for costing & payroll purposes · Data entry & updating key business systems (IFS, PeopleHR & Assure H&S) · Ordering stationery & PPE · General office admin (e.g. mail, franking, travel booking, scanning etc) What We Are Looking For · High level of proficiency in Microsoft Word & Excel · Strong organisation skills and the ability to plan workload to meet set deadlines · Able to confidently and professionally communicate with all staff at all levels of seniority throughout the business · Previous experience in a similar field services based company is desirable · Able to determine the needs and/or expectations of clients (internal & external), colleagues, key stakeholders, and relevant others in the workplace Why Join T-SQUARED? Make a Real Impact – We have been involved in projects that have had a positive societal impact which have supported medical research, pandemic prevention and public health. Career Progression – Become part of a well-established successful company where your potential to lead is cultivated from the start, and we actively invest in employee development through training, and provide support for professional certifications and charterships. Competitive Package – We offer a competitive salary and benefits package with opportunities to travel and gain a variety of experiences. We also offer a yearly performance-based bonus. Project Ownership – Due to our integrated model, you are involved from design right through to maintenance, which means you have direct client contact and have influence across the full lifecycle of projects which makes your work more meaningful and varied. Trusted Name in The Industry - We have been building specialist facilities for over 20 years and are trusted by some of the world’s leading science and healthcare organisations. Our reputation is built on quality, reliability and long-term partnerships. Benefits · 31 days holidays (inclusive of public holidays) · Annual Bonus scheme linked to Company performance · Life Insurance · Company Pension · Employee Discounts · Referral Programme