Looking for a career where you can make a positive global impact through innovation and technology? Join Fujifilm and see what it’s like to give our world more smiles.
Fujifilm started from humble beginnings in Japan, and we continue to make strides in technology worldwide, all grounded in our rich history of shaping the world of innovation.
For over 90 years, Fujifilm has engineered leading film, print and camera products. Now, we have evolved into a leader across multiple industries and practices — moving into healthcare, business innovation and electronic materials. We create a sense of continuous improvement, keeping value and collaboration at the core of our culture across Europe and the rest of the world.
In Graphic Communication, we’re a trusted partner, helping businesses navigate digital transformation. The world of print is ever evolving, so we work in collaboration with global customers and have a commitment to print that’s second to none.
Our commitment to giving our customers, employees and society more value from innovation keeps us moving forward.
Join our team and give our world more smiles.
The Role:
As a Field Service Engineer, you will be responsible for installations, training users, service and maintenance of the complete range of equipment and software supplied by Fujifilm Graphic Systems to customers based in the UK from both helpdesk and hands on perspective. Manage service agents and maintain a high level of knowledge and standards.
Person Requirements:
* Minimum 5 years experience in troubleshooting and repairing mechanical equipment within in the Print on Demand (POD) print industry.
* Hold a mechanical or electrical engineering qualification, or equivalent qualification.
* Strong customer management and communication skills with an excellent telephone manner.
* Ability to work under pressure and understand the need to adapt and be flexible to suit business needs.
* Confident and able to use initiative with high levels of motivation, drive, and enthusiasm.
* Ability to work autonomously and to build strong working relationships with customers and colleagues.
* Full UK driving licence. Willingness to travel/stay away overnight.
* Attend high level training courses and be able to cascade that training on a local level.
* Attend escalations and liaise with 2nd level support.