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Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our restaurants by serving tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.
Responsibilities
* Supporting and coaching team members and deputising for management when needed
* Providing excellent customer service by assisting customers with various transactions
* Working with the team to ensure efficiency, effective station coverage, and high service standards
* Driving sales through customer interactions and promoting the Dobbies Club membership
* Ensuring compliance with operational procedures, monitoring standards, and following company guidelines
* Assisting customers with queries, product knowledge, allergies, and dietary requirements
* Maintaining cleanliness and upkeep of the restaurant
* Taking on keyholder responsibilities as required
Who We Are Looking For
* Passion for food, hospitality, and delivering a great customer experience with a friendly attitude
* Experience in a customer-facing role and supervisory experience
* Relevant food safety qualifications are a plus but not essential
* Team-oriented, relationship-builder, positive, and enthusiastic
* Punctual, well-presented, and hardworking with a proactive attitude
* Eager to learn new skills and gain experience
* Ability to thrive in a busy, fast-paced environment
* Demonstrates our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus
What We Offer
* Generous annual leave with flexible holiday options
* Uncapped store discounts: 50% in restaurants, 25% in garden centres, 10% in food halls
* Access to Wagestream for financial wellbeing support
* Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards
* Development opportunities through Dobbies Academy and eLearning
* A passionate, diverse, and committed team culture
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant-loving culture through a wide range of products, services, and community events. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers. We are dedicated to being a great place to work, encouraging colleagues to grow and succeed together.
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