Job description: Reporting to the Branch Manager, you will deliver a supporting role within the front office team. This will include the execution of daily tasks, strong customer service delivery and overseeing the van and logistics operation of the business whilst doing so in line with company Health & Safety expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES · Handling customer telephone and email enquiries and processing sales order onto our ERP. · Assisting in resolving customer issues, documenting these, and escalating to your line Manager where these are of a more serious nature. · Providing product and technical information when required, together with advice to customers in respect of warranty process. · Ensure the smooth process of transitioning orders to the warehouse for packing and fulfilment purposes. · Provide customers with help on product returns, invoice queries and future requirements. · Dealing with trade customer collections and retail customer sales. · Liaising with the field sales team to support with quotations, pricing queries, despatch, or fulfilment of sales orders. · Oversee the maintenance and management of the van fleet including KPI input. · Support the branch manager with site maintenance requirements. SPECIFIC SKILLS, TASKS & ATTITUDES · Returns order processing and raising credits through the approval process...