Warwick District Council – Person Specification Job Title: Housing Adviser Attributes Job Specific Qualifications & Experience Essential: At least 2 years' experience of delivering customer focused quality services on face-to-face and telephone basis. Experience of maintaining electronic based information systems. Desirable: Knowledge of housing and homelessness. Experience of managing a client case load. Customer service training. Non-Job Specific Qualifications & Experience A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent) to include English and Maths. Experience of drafting written correspondence to customers as well as liaising with them on a face-to-face basis and on the telephone. Experience of using Microsoft Outlook, Word and Excel. Desirable: Job Specific Knowledge, Skills & Abilities Essential: Excellent customer service skills combined with the ability to give customers confidence in service provision. The ability to make and communicate difficult decisions. Patient, understanding and able to empathise with customers who are experiencing difficult situations. A 'can do' attitude with a focus on problem solving. Excellent interpersonal and listening skills. Knowledge of general administrative techniques. Desirable: Knowledge and understanding of the broad Housing Agenda and its impact on society. Non-Job Spec...