Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
The team is developing the Environment Agency’s Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement.
The role will initially involve:
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model)
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement
* Assisting services to complete maturity assessments and track transformation progress
Responsibilities
* Analyse data and generate insights to support service performance improvement
* Liaise with service leads and senior leaders across the EA and Defra
* Translate complex findings into clear, actionable recommendations
Experience/skills Required
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel)
* Ability to work collaboratively across organisational boundaries and build constructive relationships
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences
* Self-motivation and adaptability, comfortable working independently as well as part of a team
* Experience of producing guidance, toolkits or frameworks to support colleagues
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Competences
* Data and Information Management
* Customer and Partner Relations
* Achieves Results
Notes on application
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. We are fully committed to having a diverse and inclusive workforce and welcome flexible working patterns for all vacancies, including job share. Please include clearly any information regarding your preferred working arrangements on your application. We have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We are a Non-Departmental Public Body sponsored by Defra and use Central Government frameworks for external recruitment. For supplier opportunities, visit the Crown Commercial Service guidance.
Artificial intelligence can be a useful tool to support your application, but all examples must be truthful and taken from your own experience. For more information on appropriate and inappropriate use, please review Civil Service guidance.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
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