Overview
As a member of the hotel operations team, you will work to ensure the safety and security of the hotel and our guests and provide efficient, prompt, trouble free and courteous service to guests in absence of Duty Managers and staff during the night. You will be passionate about providing exceptional guest experience and living through the Hotels standards. The role supports the management team alongside all other departments to ensure the smooth overnight running of the Hotel. Shifts will cover Monday-Sunday, various night shifts (11pm-7am) including weekends and bank holidays on a rolling rota. In return: We pride ourselves in taking care of our team members. For your efforts we offer free parking on site, access to staff discounts and local benefits, uniform provided, staff discounts/entry into our attractions
Key Responsibilities
* Safeguarding of the hotel and its occupants, with awareness of health & safety procedures.
* To attend to your duties in a timely manner.
* To be the responsible person from 11.00pm to 7.00am, maintaining operational needs throughout the night and responding to guest requirements and/or emergencies
* To clean and re-set the Hotel to basic standards of hygiene and cleanliness.
* To ensure areas are clean and prepared following service which can involve lifting and moving of equipment and furniture.
* Ensure all public areas (internal & external) are clear of rubbish, debris and cigarette ends to provide a high guest experience.
* To respond to guest issues as appropriate.
* To control access to the hotel during working hours, locking and unlocking main access doors as necessary, responding to guests arriving 'after hours'.
* Check in or out any guests arriving outside of hours reception is manned.
* To patrol the venue on foot to guard against theft, vandalism and fire.
* Report any maintenance issues to the relevant person.
* React to incidents and emergencies and record in detail.
* To be aware of fire procedure and health & safety procedures and ensure safe evacuation of the venue in event of a fire, liaising with emergency services where required.
* Provide 'out of hours' support to other accommodation options within the organisation via telephone
* Attend staff training sessions.
* Strict adherence to health and safety policies and procedures and GDPR compliance
* Any other duties specified by your Line Managers or Directors
Internal and External Relationships
* Working collaboratively with colleagues across departments to achieve the Hotel's operational, and The Auckland Projects organisational objectives
* Maintain excellent relationships with the large team of volunteers and colleagues
Health & Safety
Be committed to good health and safety and access practice, ensuring your familiarity and compliance with our policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times. The social environment: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive. The natural environment: we protect, sustain and enhance the world around us. The built environment: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care. By working with us, you are helping to ensure the town's future is as magnificent and vibrant as its past.
Qualifications
* Essential:
o Good general standard of education
o Ability to work under pressure and adapt to business needs
o Be able to work as part of a team and on your own
o Excellent customer service skills
o Attention to detail and accuracy
o Ability to follow procedures and instructions, and work under own initiative in challenging situations
o Good communication
o Organised
o Be professional and hard working with an enthusiastic approach to learning
o Maintain confidentiality and demonstrate professional integrity at all times
o A positive team player
o Highly motivated and flexible
* Desirable:
o Demonstrate a proven track record in a night porter role
Context
The Park Head Hotel & Restaurant offers 38 en suite rooms, private dining or conference area, al fresco terrace and courtyard and a relaxed bar and restaurant area perfect for visitors to Bishop Auckland and the wider County Durham area, as well as local residents to provide a fantastic visitor experience locally. Guests can enjoy great food, smooth coffee, newly refurbished accommodation and high levels of service and attention to detail, supported by local suppliers to deliver an excellent experience.
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