Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes:
BN1, BN2, BN3, BN5, BN6, BN7, BN10, BN11, BN12, BN13, BN14, BN15, BN41, BN42, BN43, BN44, BN45, RH15
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
1. Install and maintain broadband, TV, and phone services to customers' homes.
2. Quickly resolve technical issues, ensuring customers stay connected to what matters most.
3. Provide exceptional service that leaves every customer satisfied and smiling.
4. Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
5. A UK manual driving licence.
6. Confidence working at heights and outdoors in all weather conditions.
7. To live in one of the specified postcodes above
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
8. A problem-solving mindset and a passion for helping customers.
9. A methodical, organised approach to work.
10. The ability to be composed and adapt to any situation.
What's in it for you
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
11. A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
12. Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance
13. Industry-leading family leave policies
14. 25 days’ holiday + bank holidays + birthday off (option to buy/sell 5 more)
15. Pension scheme (up to 10% match) and life assurance