UK Management College are looking for enthusiastic and confident individuals to join our team as an IT Support Technician.
Our business is growing rapidly and as such, we have a number of different roles to fulfill. As this is a role in which you will be dealing with students face to face, this is an office-based role in our new campus in Manchester.
No two days will be the same at UKMC, it will be busy and it is very fast-paced. Your role will be to assist with supporting students, aiding in their use of IT software and general computer maintenance.
Job Purpose
* To keep computer systems running smoothly and ensure users get the maximum benefit from them
* Provide excellent support to both our students and staff
Key Responsibilities
* install and configure computer hardware operating systems and applications
* monitor and maintain computer systems and networks
* provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
* troubleshoot system and network problems, diagnosing and solving hardware or software faults
* replace parts as required
* follow diagrams and written instructions to repair a fault or set up a system
* support the roll-out of new applications
* set up new users' accounts and profiles and deal with password issues
* respond within agreed time limits to call-outs
* work continuously on a task until completion (or referral to third parties, if appropriate)
* prioritise and manage many open cases at one time
* rapidly establish a good working relationship with customers and other professionals, such as software developers
* test and evaluate new technology
* conduct electrical safety checks on computer equipment.
Person Specification
* the ability to work well with others
* knowledge of computer operating systems, hardware and software
* analytical thinking skills
* knowledge of engineering science and technology
* to be thorough and pay attention to detail
* customer service skills
* excellent verbal communication skills
* to be flexible and open to change
* to be able to use a computer and the main software packages confidently
Job Type: Full-time
Pay: From £25,397.00 per year
Benefits:
* Company events
* Company pension
* Private medical insurance
Schedule:
* Monday to Friday
Education:
* Bachelor's (preferred)
Experience:
* IT support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person