NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the ‘Tech for Good' space, providing online web platforms used by some of the largest organisations across various industries, including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team. We operate on a hybrid model and regularly meet for team socials and company events. This role offers the opportunity to work on globally recognised technology solutions and be part of a long-term vision for sustainability and a better future.
About your new role:
As part of our growth, we are seeking a Head of Compliance & Support Operations to lead our Service Delivery function. The ideal candidate will be a natural leader in operational service management, capable of liaising across different business functions. You will play a key role in implementing AI and technology within service delivery, working closely with teams such as client delivery, product management, and external clients to ensure top-tier service.
Key Responsibilities:
1. Oversee daily operations of the automotive branch functions, including Data Administration, Outbound Support, Inbound Support, and Compliance Analysis.
2. Provide leadership and guidance to branch leaders to enhance productivity and streamline processes.
3. Manage platform incidents, ensuring timely response to support tickets.
4. Identify opportunities to streamline processes through automation and AI technology.
5. Coordinate service operations to ensure excellent customer and client support.
6. Collaborate with senior stakeholders and other departments.
7. Meet with external clients via calls or in-person to present service performance and share insights.
Requirements:
* Proven leadership experience, preferably in IT or SaaS sectors.
* Experience managing teams in a multilingual, multinational environment.
* Background in operational service management roles.
* Ability to coach and develop individuals at various levels.
* Experience coordinating multiple teams effectively.
* Proficiency with data tools like Sheets and Excel, with strong analytical skills.
* Organisational skills with experience in tracking software such as Jira.
* Proactive workflow management and task prioritisation skills.
* Excellent communication skills, capable of engaging in technical discussions.
* Public speaking experience, especially in client-facing scenarios.
* Multilingual skills are a plus but not essential.
Key Competencies:
* Motivated, committed, and adaptable in all situations.
* Effective communicator and collaborator.
* Principled and open, promoting NQC's values.
* Strong planning and prioritisation abilities.
* Creative thinker, open to change.
* Team-oriented with a collaborative mindset.
Benefits:
* Competitive salary package.
* Hybrid working policy.
* Private pension scheme.
* 25 days holiday plus bank holidays, increasing with service.
* Health Cash Plan.
* Learning & Development via Udemy.
* 24/7 Virtual GP access.
* Life Assurance (4x Salary post-probation).
* Regular socials and company events.
* Employment wellness benefits via YuLife.
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