Senior MIS Consultant Location: Hybrid/Remote with occasional travel to Leeds £29,000 - £35,000 FTE School ICT is one of the largest, independent providers of MIS support in the country. We currently offer support and consultancy services to over 1600 schools on a national basis. Due to our continued success, we are now recruiting for a Senior MIS Consultant to join our team working on a hybrid/remote basis with occasional travel to our head office in Leeds. Are you familiar with the following MIS Packages: Arbor, Bromcom, Integris, ScholarPack or SIMS? Are you an experienced school user or work in a similar role and are looking for a new challenge? As a Senior MIS Consultant, your role will be to provide remote MIS support, facilitate communications between schools and School ICT, stay up to date with the latest products, services and developments. You will also be responsible for delivering training and consultancy, support schools moving MIS platforms as well as updating key guidance documentation. The ideal candidate will be a motivated and self-directed individual with excellent interpersonal skills and extensive knowledge of at least 2 MIS packages, particularly SIMS, Arbor, and Bromcom. You should be comfortable working both independently and as part of a team, be highly organised, and a proactive self-learner. The successful candidate will work hybrid/remotely, with occasional travel to our Leeds offices. Responsibilities: Provide MIS support for secondary and primary schools Provide first line telephone, remote and onsite support across the full range of supported MIS software modules to staff within schools, adhering to priorities for both secondary and primary schools Log all queries and requests into the Customer helpdesk system to ensure appropriate tracking and reporting Understand and adhere to MIS KPIs Keep schools regularly informed of progress if a case has been logged or data sent to a software supplier Ensure emails are monitored and responded to every day Test and implement new MIS products and upgrades Support schools transitioning to new MIS Platforms Support the configuration and update of MIS systems in schools, working with colleagues across the company as required Keep abreast of new developments in software and keeping schools informed Impart your specialist knowledge to the MIS Support team through formal and informal training Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions Advise customers on the appropriate training and the relevant medium of delivery Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems. Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions. Develop and maintain high quality support documentation You will report to the MIS Manager and Team Leaders. Skills/Abilities Essential A professional, cheerful and clear telephone manner with a focus on excellent customer service skills Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN Be familiar with the statutory data returns required for local and national government bodies. Accomplished user of Microsoft Office and associated software packages Excellent problem-solving skills, being able to think outside the box to find resolutions. Able to interpret complex documentation and communicate findings verbally and in written documents. Able to deliver training to a high standard to both groups and one-to-one. Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines. Comfortable working either in a team or independently A self-learner with excellent organisation skills Have an eye for detail. Desirable Experience of working on a busy and demanding helpdesk Excellent knowledge of Arbor, Bromcom or SIMS Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance. Additional Information: The successful candidate will be subject to an enhanced DBS check. Hold a Full UK Driving License with access to your own vehicle We offer a competitive salary of £28,000 - £35,000 FTE, depending on experience. Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme, and an employee recognition scheme. School ICT is part of the Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training. Under the Transforming Learning Group umbrella, there are 7 companies: GDPR Sentry, Locker, SMB Services, Salamandersoft, School ICT, Vital York and turn IT on. Together, we provide services to thousands of schools across England and employ over 450 staff members. The Transforming Learning Group puts schools and their needs first, taking care of all their technological needs so they can focus on teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility within our team. The breadth of skills and experience among our staff creates a friendly and supportive workplace where people feel trusted and respected. School ICT Services is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’