Job Description
Head of Compliance Leading Multi-Site Conveyancing Business
Locations: Cardiff
Working Pattern: Full-time, Hybrid
Overview
I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team.
Key Responsibilities
Leadership & Oversight
* Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.
* Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting.
* Provide coaching, guidance and pragmatic compliance support across the business.
* Deliver workshops, feedback sessions and training to embed a strong compliance culture.
Risk, Quality & Regulatory Management
1. Maintain and enhance professional and ethical standards across the business.
2. Conduct focused audits and thematic reviews to assess service quality and policy adherence.
3. Update compliance MI, identify trends, and recommend improvements.
4. Communicate upcoming regulatory and legislative changes, supporting the ...