Pension / 20 Days Holidays / Discounts / On-site Food Hub / Free Parking
Region: West Yorkshire
Description
Education Requirements: none required - qualifications and experience preferred
Experience Requirements: see below
Industry: Health related Manufacturing
Qualifications: Ideally Microsoft
Skills: see below
Holidays = 20 days + Statutory Bank Holidays
Long service = Annual leave will increase by 1 day per year until a max of 26 days. An additional 2 days at 10 years service, certificate and plaque.
A gift voucher at 20 years + certificate + plaque
Employee of the Year awards = award ceremony, exclusive meal, plaque + bonus
Parking = there is parking at our HQ, CCTV monitored with 6 to 8 EV bays
Food = Hub for hot & cold food and drinks, relaxed meetings (covid depending)
Pension = Standard auto enrolment contributions.
Rewards = Employee rewards system from Reward Gateway which can give discounts on many shops, cinemas, gyms, restaurants, vouchers etc.
Bike to work scheme
Specification:
We have an opening in our IT Support department for an IT Support Technician working at a 1st or 2nd line level. This role is ideal for an IT Support engineer with experience in network and storage infrastructure, looking to develop your first/second line skills.
The ideal candidate will have previous experience in IT Support/Helpdesk with solid Customer Service experience and preferably be Microsoft certified.
Responsibilities:
* Provide technical support, answering support queries either onsite or via phone or email.
* Maintain a high degree of customer service for all support queries.
* Take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
* Log all calls on the call logging system and maintain full documentation.
* Respond to enquiries from clients and help them resolve any hardware or software problems.
* Support users in the use of Computer equipment by providing necessary training and advice.
* Support and aid the development of less senior members of the team.
* Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader.
* Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
* Allocate more complex service issues to the relevant IT Support team member.
* Raise any security concerns to the IT Project & Support Team Leader.
* Maintain reports and logs in line with departmental policy.
* Obtain quotes and process orders in line with departmental policy.
* Setting up and configuring new laptops and desktops.
* Installing authorised software to laptops and desktops.
* Configure/maintain computer systems, networks and peripherals as instructed.
* If required, undertake trips to other sites - mostly local (and maintain a valid UK driving licence) - Vehicle will be provided.
* Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans.
* Any other duties as requested by the IT Project & Support Team Leader.
Skills beneficial to the role:
* ITIL Certified
* Must hold a valid UK driving licence
* Active Directory user and computer administration
* Windows desktop and Windows Server administration
* Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams
* General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
* Experienced with hardware troubleshooting across a range of devices.
* Exceptional Customer Service skills with good telephone manner
* Proven experience working within IT service delivery
* Excellent troubleshooting and problem-solving skills
* Excellent ability to transfer knowledge within a team
#J-18808-Ljbffr