Job Description
This Role: Collections Officer known internally as a Customer Accounts Advisor\n\nLocation: Beeston, Nottingham, NG9 1LA - On-site free parking is available and our office is located within a 10 min walk from Beeston Train Station.\n\nSalary: £28,044 - £29,519 - Full Time Permanent 37.5hr working week\n\nMTVH we are looking for an individual who is passionate about providing an exceptional customer experience and looking for a new role in collections. Do you enjoy speaking with customers and solving their problems with empathy and understanding? If so, we want to hear from you, as here at MTVH we are looking for a Customer Accounts Advisor based within our Income Collections Team to join our established Customer Service Department.\n\nThis role:\n\nAs a Customer Accounts Advisor your role will be to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction.
Empathy and a desire to help others is vital to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations.\n\nKey responsibilities\n\nEngage with our customers by phone, usually through outbound contact and less frequently through inbound, also ...