Criterion Hospitality is a forward-thinking, guest-focused hospitality group renowned for creating exceptional living environments across our residential and hotel portfolio. We take pride in delivering high-quality accommodation, outstanding service, and safe, well-maintained properties for all residents.
We are now seeking an experienced Residential Maintenance Supervisor to join our team and play a key role in ensuring our buildings remain safe, functional, and well-presented at all times.
The Role
As the Residential Maintenance Supervisor, you will lead the day-to-day engineering and maintenance operations across our residential estate. You will supervise a small maintenance team, manage contractor performance, and ensure all preventative and reactive maintenance tasks are completed to the highest standards.
This is a hands-on role suited to someone with strong technical knowledge, excellent communication skills, and a passion for delivering great service in a residential environment.
Key Responsibilities
* Oversee and coordinate all planned preventative maintenance (PPM) and reactive repairs across the property.
* Supervise a team of maintenance operatives, providing leadership, support, and task allocation.
* Ensure all building systems (mechanical, electrical, plumbing, fire safety, HVAC) operate effectively and are compliant with statutory regulations.
* Conduct regular property inspections, identifying risks, defects, and improvement opportunities.
* Manage contractors and suppliers, ensuring high-quality workmanship, safe practices, and adherence to SLAs.
* Maintain accurate maintenance logs, records, and compliance documentation.
* Respond promptly to resident requests, ensuring issues are resolved efficiently and professionally.
* Support refurbishment, upgrade, and project works as required.
* Promote a culture of safety, quality, and outstanding resident experience.
About You
* Previous experience in a maintenance supervisor or senior maintenance technician role, ideally within residential, hospitality, or commercial buildings.
* Strong technical knowledge across building services (electrical, plumbing, heating, general repairs).
* Excellent organisational and problem-solving abilities.
* Confident in leading a team and managing contractors.
* Strong communication skills with a customer-focused approach.
* Ability to work proactively, think ahead, and remain calm under pressure.
* Relevant trade qualification (electrical, plumbing, HVAC or similar) – desirable.