Description
Under the Central Hub Manager, focus on the day-to-day operation of the Traffic management schemes booked in from clients and actioned by the central Hub administrators. Fully utilising the software available and monitoring operations boards and e-mail accounts. This role will work closely with the other depot stakeholders to ensure excellent service to all clients.
Key Responsibilities
To ensure all activities have been logged and recorded on our management software – Total Mobile and
Operations boards.
Key operational stages across the Central hub. These include.
* Work order creation; ensuring process is followed, and any IT issues raised and followed
* through until rectified
* Plan and mobilise stage; ensuring accurate date is captured and uploaded to ops boards.
* Clear and control administration of designated mailboxes.
* Change management; capture and changes to works order requests.
* Ensure all necessary information has been submitted with the job request.
* Assisting commercial for any client credit information
Key Result Areas
* Assist with submitting weekly whereabouts and planned works are updated daily (what’s out where report), transparent and easily accessible to the foreman and management in both the daybook and Total Mobile and reports produced and sent out to Clients as required.
* Provide excellent service to all customers by ensuring SLA’s and delivery / collection requirements are being met.
* Actively source and report on customer feedback.
* Accurate administration and return of all TM paperwork generated at Depot.
* Ensure that all bookings and off-hires have been actioned immediately to make certain that daily reports for revenue and utilisation are up-to-date.
* Total Mobile Billing – overview and assist on billing for all regional depots, work with commercial team to ensure all activities have been captured and billed correctly.
* Attend weekly billing meetings to ensure billing accuracy at the request of the CH Manager.
* S74/FPN – Monitor any resulting fines passed onto GTM, provide evidence and close out, inform commercial departments on accruals required and advise on recharges back to 3rd party suppliers or as required by the CH Manager.
* Clear & committal communication with internal and external customers via the depot mailboxes.
* Reply to customer emails clearly and coherently, aiming to resolve issues first time around. Maximising information returned.
* Responsible to ensure use of Optimise / Resource Visualiser.
Behavioural Aspects
* Ownership – Must take ownership for all tasks required for the role.
* Excellent Verbal and Written Communication – ability to clearly communicate with external stakeholders and internal colleagues, to articulate / convey information accurately and efficiently.
* Adaptability and Interpersonal Skills – ability to build rapport and communicate effectively with diverse audiences.
* Self-organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time.
* Record keeping – job holder should be able to demonstrate records of work undertaken and completed, as well as work in progress.
Experience and Qualifications
To be a successful Central Hub Admin, you will need to be/have:
* Experience in a similar role would be highly beneficial
* Ability to work on own initiative.
* Organised team player who can work under pressure by using their own initiative to meet day-to-day demands of the position.
* I.T literate and excellent administrational skills
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Go Traffic Management
Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK’s largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers.
At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients’ expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders.
Be: SAFE - Go Traffic Management
Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.