Insurance Claims Advisor Location: Peterborough £24000 - £26000 Hours - Monday - Friday 08:45 - 17:15 An exciting Full Time opportunity for a career minded Claims Advisor. You will be based in the Peterborough Head Office with a focus on delivering a quality service during the claims process. Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday. Essential skills include previous insurance experience. Responsibilities for this position: Work proactively to process claims by contact with the client and the Medical Service Providers Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims Developing a good relationship with all clients by providing a personal service. Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim. Be able to account for actions relating to claims by using methodical accurate data input methods. Listening to and understanding the individual needs of each customer. Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims. Take required actions to resolve potential and existing complaints, escalating where necessary. Recording accurately all events / details and actions relating to specific individuals on the database. Benefits Regular Monday to Friday hours no evenings, no shift work and no weekend work. Access to Pension Scheme. Attendance Bonus. Great Annual Leave Benefit including additional family days. Free Worldwide Multi Trip Travel Cover and discounted rate for family members. Cash benefits linked to Personal Accident, Life Cover and Critical Illness. Monthly Employee Rewards Scheme. Commitment to Employee Learning and Development. Access to Wellbeing Services and Discount Scheme. Free tea, coffee and fresh fruit.