We are currently recruiting for a Customer Service Supervisor to join our team at Bow Street, Lisburn!
This is a permanent, part‑time role, working 20 hours a week and will require the flexibility to work shifts in the daytime, evenings and weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area to ensure that our team delivers the best service for our customers.
Responsibilities
* Be passionate about delivering exceptional customer service
* Ensure colleagues demonstrate appropriate behaviours in the checkout area
* Provide colleagues with the appropriate skills and knowledge
* Be highly visible and approachable to customers and colleagues
* Operate and deliver processes that ensure the store meets all legal requirements
* Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
* Protect and safeguard the Company assets
Ideal Candidates
Ideal candidates will be enthusiastic, focused and driven team players with a passion for retail and delivering great service.
Qualifications
* Experience supervising/managing a small team in a fast‑paced retail environment
* Strong numerical and problem‑solving skills
* A flexible approach and a ‘can do’ attitude
* The ability to think on your feet
Equal Opportunity Statement
B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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