Position Overview
We currently have an amazing opportunity to join the team as a Reception Manager at The Craiglynne Hotel.
Benefits
Bespoke Hotels provides competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family and friends.
Responsibilities (Requirements)
* Ensure that highest levels of customer service are delivered to our guests.
* Understand the impact of effective cost control while undertaking the role.
* Ensure that a good level of product and local knowledge for guests when requested.
* Ensure cooperation and compliance with all legislation relevant to your role in the business.
* Ensure that Learning and Development is undertaken to enable you to fulfil your job role.
Duties
* Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
* Ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel.
* Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.
* Ensure the front desk is kept presentable and manned at all times.
* Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
* You and your team will be responsible for maximising room revenues in line with the Company standards.
About Bespoke Hotels
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Management and Manufacturing
Industries
* Hospitality
Location
Grantown-On-Spey, Scotland, United Kingdom
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